Terms and Conditions

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After placing your order, you can request to cancel part or all of your order at any time before it is sent and receive a full refund for the cancelled items. (you will be sent an e-mail when your order is on it's way to you.) If your order has already been sent, you can return your order within 14 days of receipt - please see the returns policy below.

You can return your order or an item from your order for any reason within 14 days of receipt. Just e-mail us with your return request. Please note, that due to delicate nature of our crystals care must be taken to return the item to us in good condition. A fragile label must be placed on the return packaging and it has to be sent recorded delivery.

Once your return has been received, we will process a refund for the original amount you paid including delivery costs. The cost of returning the item is at your expense. However, if we made an error with your order or it is damaged we will cover the costs. We will let you know where to send it (a UK address) and which service to use. For damaged items we will need to be sent photos for it to be logged. The refund will be processed to the same card or PayPal account used when you ordered. If payment information was taken over the phone, we will need to contact you for your card details again. 

We take online payments through PayPal and Stripe - you can choose at checkout the payment method you prefer. Whichever method you choose, you will be taken securely to PayPal or Stripes website. We do not have access to the payment details you enter. If credit or debit card details are ever given to us over the phone, your payment information is destroyed securely as soon as payment has been processed. We do not store any credit or debit card details.